Delete your account

How to request deletion

1. Contact us from the mobile number registered to your account: call or WhatsApp +254 746 883809, or email us (address below) with the subject “Delete my account”.
2. Tell us which app the account is in (customer, agent, business or corporate) and its registered mobile number. Never send your PIN: we will never ask for it.
3. We confirm it is you by sending a one-time code to that number.
4. We close the account and confirm by SMS.

Before we close it

Withdraw or send out any balance and repay any loan or advance you owe. Agent, business and corporate accounts must also settle float, till balances and pending disbursements.

What we delete

Your profile and preferences, saved recipients, the devices linked to your account and every sign-in session, within 30 days of confirming your request.

What we keep, and for how long

Financial law requires us to keep transaction records and identity (KYC) records after an account closes, generally for seven years. They are stored securely, used only to meet those obligations, and then deleted.

Accounts with another operator

If your wallet is provided by a bank, mobile network or other company under its own brand, contact that company: it controls your account and will handle your request.

Deleting some data only

You can ask us to delete specific data without closing your account, for example enquiries you sent through this website, using the same contact details.